You’ve been hired by a startup!

You get a job offer from an awesome, early stage company. You’re pumped to get in there, learn a bunch, and make an impact.

The company has been clear – it’s a little chaotic right now. But that’s also why they need you so desperately! There’s no job description, performance metrics, or 90 day plan. It’s a “get in and figure it out” scenario.

Or maybe there’s some general guidance but no training, systems, or documentation. Information on customers or the product? It’s passed down from generation to generation, ahem, person to person, via Slack messages or meetings.

In this undefined world, how do you know if you’re on track? What’s a normal ramp time at a startup and how long does it feel “overwhelming” before it becomes “hectic-but-manageable”?

If you’re the manager of a rockstar new hire, how can you support them and set their expectations?

Here are the 4 stages I’ve seen many teammates go through or have even experienced myself on the startup journey!

4 Stages To Expect After Joining a Startup

STAGE 1: What is my job? What does this company do?

📅 Month 0-3

You were hired to do customer success but what exactly does that mean? There’s 500 things that need attention! As you talk to different people around the company, they offer differing advice or priorities. New caveats and resources are shared daily. “How will I ever learn it all,” you say.

Never fear. IT’S TOTALLY NORMAL! It’s not a reflection on you or the company. Onboarding at even the most organized startups feels chaotic. Lean into the learning and enjoy the new relationships and knowledge!

#ManagerTip

Set expectations that it’s normal for things to feel hard or confusing at first. They will get more clear over time! Top performers are always eager to make an impact. Point out wins or things they are doing well to emphasize that. If there’s any behavior isn’t aligned with company values, correct it kindly and immediately.

STAGE 2: How do I do my job?

📅 Month 3-6

You’ve figured out the elevator pitch and maybe had a small win or two. You’ve listened, learned, and assimilated info for 3 months. And you finally feel like you know what your job is! Yay! Time to start focusing on the priorities and honing your skills in those areas.

#ManagerTip

Now is a good time to revisit early expectations on performance or priorities. Your new hire will still be asking a lot of questions but they should be “new” rather than “repeat” ones. If they’re struggling with the same things over and over, review their learning and documentation strategies.

STAGE 3: How do I do my job really well?

📅 Month 6-12

You’re starting to get an effective playbook in place, official or unofficial. You’re getting good feedback from customers or teammates. You look back and say, “Wow, I can’t believe how far I’ve come since 6 months ago! It feels like a lifetime.” You’re in a groove and it feels so good. 💃🏻

#ManagerTip

Evaluate the first six months. If you’re not really excited about this person, give specific feedback on how to improve. They’re over the early learning hump and should be contributing. If they’re crushing it, think about what’s next for them. What will keep them engaged? How can they add even more value?

STAGE 4: How can I grow?

📅 Month 12-24

You feel pretty confident in your current skills and want to expand further. Whether it’s training new hires, taking on special projects, testing new strategies, or moving into a new role, you’re ready for the next challenge.

Now is when you’re SO GLAD you joined a startup! The early uncertainty was worth it. Fast company growth means lots of personal and professional opportunity. Make the most of the rocket ship. 🚀

#ManagerTip

Have conversations about areas of interest and growth. Brainstorm ways someone could spread their wings. Are they interested in managing? They could mentor or train new hires. Do they want to try a new role? Have them do special projects with a different team to explore the work and potential fit.

Joining a startup is tremendously fun and rewarding. Knowing what to expect can be helpful as you jump in the deep end and learn to swim at the same time. Be kind to yourself, stay positive, and embrace the opportunity before you!

Do these stages resonate with you? What other stages have you experienced when joining startups?