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Aug
22
4
min

Find Your Ideal Investor In 5 Easy Steps

Here are my favorite tips to find the ideal investor for your specific business!

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When you’re going out to market to raise money, remember to always save your best for last.

But how do you know who your best are?

Here are my favorite tips to find the ideal investor for your specific business!

Remember — investment firms are as different and varied as startups themselves.

To an untrained eye, every “firm” is the same just like every “startup” is the same.

After some light research, you can easily understand the wide variety.

Know what industry and stage they usually invest in to prevent wasting your time or theirs. (Dave Payne agrees.)

These tips apply to any stage but if you’re looking for your first money in, check out 6 ways to find funding to get the creative juices going!

5 Ways To Find Your “A List” Investors

1. Start with the Good Ole Internets.

Going to lump a lot of things into one category here but basic Googling or ChatGPTing is your friend.

Crunchbase, PitchBook, and other investment database websites are very helpful.

LinkedIn and Twitter — probably better for deep dive research than finding net new investors but definitely check them out! See who is talking about investing or a thought leader in your space.

Things to pay attention to when vetting a firm:

  • what stage they typically invest in
  • average check size
  • industry focus
  • traction milestones they look for (revenue, users)
  • business model focus (B2B, marketplace, consumer products, hardware)
  • other preferences (location, demographic, founder criteria, ownership, lead/follow)

Don’t forget to look at strategic investors depending on your stage and industry. They often fly under the radar but can be a great option!

2. Ask other entrepreneurs.

Find out who they recommend, spoke to, **AND ALSO** if they had a list they used.

Lists from fellow entrepreneurs often have notes or additional context (plus save you hours of work)!

Even better if they are in your industry or business type.

If one of their investors is a fit for you, ask for an introduction!

3. Look at competitors or companies you admire.

You’re building a subscription-based makeup company? → Who were the first investors for Stitch Fix or Birch Box? Add them to your list!

Who is someone that recently raised in your space that’s not a competitor? → Who invested? Who else did they talk to? If you’re not competitors, people are usually happy to share this info.

Who did your biggest competitor raise from? → They probably won’t invest in you but that’s a good starting place for research.

  • What is their investment thesis?
  • What other companies are in their portfolio?
  • Who were those companies’ other investors?
  • What terms or language do all these investors use to describe what they do?

Follow the breadcrumbs to further customize your list and find other investors in your space!

4. Check out industry events.

In the Southeast, Venture Atlanta is the largest investor/startup event. Are there investors in attendance who match your stage and industry?

If your business isn’t B2B SaaS or Fintech (two favorites of the Southeast), what are the top consumer products, robotics, marketplace, or mobile app events?

Or maybe you target a specific vertical — what are the best aviation, solar panel, or manufacturing events? Investors will attend those looking for talent and new products.

Who is posting, speaking, or sponsoring those events?

Know someone attending? Maybe they have a copy of the attendee list they could share with you…😉

5. “Who should we be talking to?”

This is your new favorite question.

Ask your mom, the grocery store cashier, your kids’ friends.

Okay, maybe not them.

But definitely other investors, mentors, founders, anyone in the startup world! Most times, they won’t know someone or it’s someone already on your list. But every so often, they’ll have an “A List” gem for you!

DIY Project

I love interns (as you know) and they can be a great resource to get a list started.

BUT YOU CAN’T DELEGATE THIS COMPLETELY.

The learning from the research is invaluable.

You will start to know the firms, lingo, trends, people, and inner workings of VC.

You’ll get a feel for the firms you like the best, current fundraising economics, how companies are positioning themselves, and more.

Compile your “ideal list” while you’re fine tuning your pitch deck (especially that $$ and TAM) and let the fun(draise) begin!

Remember — don’t start your fundraising process with your ideal investors! Start with friendlies who are not a fit. Save your best for last so you’ve perfected your pitch by the time you speak to them.

Now that the summer slow down is over (hellooooo school year), we’ll share more fundraising tips and process advice in the coming weeks!

What other suggestions do you have for founders compiling a list of potential investors? How did you find your target investor list?





August 22, 2023
Aug
15
2
min

Beyond Atlanta: 10 MORE Biotech Investors & Resources

Here are 10 more investment resources to check out if you’re building in the life sciences, medical device, or biotech space with a **BONUS SECTION** for “Who’s Who in Life Sciences in the Southeast."

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Last week, we shared 8 firms in Atlanta that invest in healthcare and life sciences.

It’s an amazing list but many incredible startups are outside the investment theses of these firms.

I consulted the big guns to expand the list!

Insert Jane McCracken.

Founder, CEO, Board Member, Entrepreneur-in-Residence, Angel Investor, Life Sciences Guru, and Awesome Human.

She has taken multiple companies public, led multiple companies as CEO, and founded multiple companies with successful exits (several in life sciences). And she lives RIGHT HERE IN ATLANTA. 🤯🚀🦄

Jane had great recommendations! (Duh.)

Here are 10 more investment resources to check out if you’re building in the life sciences, medical device, or biotech space.

**With a BONUS SECTION for “Who’s Who in Life Sciences in the Southeast.”**

Let the life science innovation continue!

10 More BioTech & Life Sciences Firms To Check Out!

(1) Ariel Savannah Angel Partners (ASAP)

  • Angel network in Savannah, GA 
  • Many members are doctors
  • Primary focus is life sciences and biotech
  • ATL investments: OXOS, Skintelligent

(2) Hatteras Venture Partners

  • Based in Research Triangle Park, NC
  • Biopharma, med devices, diagnostics, disruptive healthcare IT
  • ATL investments: Clearside Biomedical, Gozio

(3) Council Capital

  • Based in Nashville, TN
  • Healthcare private equity firm ($5-50M revenue, $1M acquisitions)
  • ATL investments: Endochoice (med device), Ingenious Med (healthIT)

(4) Dynamk Capital

  • NYC-based firm focused on tools, tech, services to enable biologics discovery, development and manufacturing; no med devices or therapeutics
  • Stage agnostic, usually $500k-$5M check size
  • ATL investments: Lucid Scientific

(5) Seed to B

  • Digital health companies with early product market fit ($500k+)
  • 🍑🍑 FROM ATL! (Yay! Snuck this one in.)
  • ATL investments: Moonlight Therapeutics, OncoLens

(6) GRA Venture Fund

  • Public-private venture fund investing in research-driven, Georgia-based startup companies including life sciences, manufacturing, agriculture, or technology
  • Big focus on GA-based university departments that are commercializing the tech
  • ATL investments: many

(7) Epidarex Capital

  • US + UK-based fund investing in biotech, pharmaceuticals, med devices, health tech in emerging or under-ventured research hubs
  • Full criteria here
  • ATL investments: Nyra Medical 

(8) HealthQuest Capital

  • Growth-focused venture fund for healthcare transformers including med devices and diagnostics.
  • Invest $20-100M per company for commercial-stage scaling

(9) Oak HC/FT 

  • Any stage investment (but usually later) for healthcare and fintech (thus, “HC/FT”)
  • Primarily digital health
  • ATL investments: OncoHealth

(10) NEA

  • Global firm with any stage investment (seed to public) in healthcare or life sciences
  • They write lots of big checks with a large portfolio; $25B under management

BONUS: Life Sciences Who’s Who in the Southeast

HUGE THANK YOU again to Jane McCracken for sharing her wealth of knowledge with The O’Daily! 🙏🙏🙏

If any of these firms or resources might be a fit for you, build that relationship and don’t forget to talk about the money!

What other life sciences firms or resources should we add to this list? Any tips for founders reaching out or pitching in life sciences??

August 15, 2023
Aug
8
2
min

Looking for Biotech Investors? 8 Atlanta Firms To Get You Started

Atlanta is a hotbed of biotech and life sciences talent. I often meet great founders working on healthcare, biotech, medical devices, or life sciences who are raising money. Here are some great Atlanta-based firms to check out!

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Atlanta is a hotbed of biotech and life sciences talent.

We have Georgia Tech, Emory, the Center for Disease Control, and many other institutions with incredible doctors, researchers, and engineers — plus funding and facilities for innovation.

One of the reasons my Atlanta Ventures colleague A.T. Gimbel started the Atlanta Healthcare Meetup was to highlight and bring together the people and companies in these spaces!

I often meet great founders working on healthcare, biotech, medical devices, or life sciences who are raising money.

Here are some great Atlanta-based firms to check out!

Not a biotech founder?
This post isn’t that fun for you.😢

Make it fun for someone else.
Share it with your healthcare founder friend! 🥳

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8 Atlanta-Based Healthcare & Life Sciences Firms To Check Out

(1) Laerdal Million Lives Fund

  • Invests in digital solutions to help save lives
  • Fund success metric = number of lives saved ❤️
  • Becca Shmukler is in Atlanta, though parent company Laerdal (producer of CPR mannequins) is HQ’d in Norway

(2) Shorewind Capital

  • Early stage frontier tech that optimizes health and climate
  • Nick Fragnito is an Atlanta-based partner and also awesome triathlete!

(3) Wellstar Catalyst

(4) Portal Innovations

  • Early stage biotech and medtech investment
  • Building co-working lab space at Tech Square, coming online in 2024
  • Suna Lumeh is head of the Atlanta market

(5) Steel Sky Ventures

  • Female-led fund investing in women’s health
  • Medical devices, consumer health, digital health, new healthcare delivery models, ePharmacy, retail therapeutics
  • Maria Velissaris, the founding partner, recently moved to Atlanta 🍑

(6) Noro-Moseley Partners

  • Series A or B funding for digital healthcare companies
  • $10-20M investment for companies with $2-$20M ARR
  • Ryan Collins focuses on healthcare; Elizabeth Stephens does general B2B tech

(7) Fulcrum Equity Partners

  • Series A or B funding for healthcare services (or B2B SaaS)
  • $5-30M investment with $1M EBITDA or $2M ARR
  • Phil Lewis is a partner and long-time Atlantan

(8) BIP Ventures

  • Seed, Series A, Series B for software or tech enabled services including healthcare
  • Tami McQueen is an amazing community and startup leader

(P.S. I’d be remiss if I didn’t mention that Atlanta Ventures does seed/Series A for digital healthcare companies, primarily B2B SaaS, but we’ll be a footnote, not on the numbered list 😜)

We’re lucky to have many great firms in Atlanta!

Of course, there’s always startups that aren’t the right stage or target for these firms.

No problem!

Here are 10 more life science investors PLUS a bonus section on Who’s Who in the Southeast biotech world.

(Spoiler Alert: a few more GA-based firms are on that list.)

Remember to build that relationship, talk about the money, and let the fundraising commence!

What other healthcare or biotech firms in Atlanta should be added to this list??

August 8, 2023
Aug
1
3
min

6 Strategies To Find Your Perfect, Bite-Sized Pitch

A 4 word pitch can be an amazing tool for your startup! How do you figure out the best 4 words? Here are 6 strategies plus *5 REAL WORLD EXAMPLES* to help you dial in your perfect, bite-sized pitch!

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Last week, we talked about a 4 word pitch and how it can be an amazing tool for your startup!

A bite-sized phrase about your company is WAY easier for people to:

  • remember
  • share with others
  • understand in a split second
  • promote on your behalf

Seems “easy” in theory but how do you actually figure out the best 4 words?

Here are 6 strategies plus *5 REAL WORLD EXAMPLES* to help you dial in your perfect, bite-sized pitch!

6 Ways To Find Your 4 Words

1. Use AI.

Technology is a good place to start. 😁 Explain what you do and see what ChatGPT or Bard comes up with. Include prompts like, “Explain it to a child” to get simple, not jargon-y language.

2. Ask people to explain what you do in 4 words.

Pick a variety of people. Sometimes people who don’t know your business are better at this. Definitely ask people who are concise and good at word-smithing or simplifying.

3. Eliminate words from your current elevator pitch.

Write down your several sentence pitch. Start crossing out words. See what’s left. Does it make sense? Can you take away more? Substitute a word?

4. Make a list of words that describe what you do.

Mix and match. See what clicks and fits best.

5. Read Language Market Fit.

Follow the activities and process they recommend.

6. Attend Pitch Practice.

My amazing colleague, Jacey Cadet, VP of Marketing & Community, hosts *free* Pitch Practice every week at the Atlanta Tech Village.

Start on your own then attend Pitch Practice for expert feedback!

Can I be “BigCompany for <my market>?”

Saying we’re “Uber for x” can sometimes work — if the reference company is big enough and your analogy is clear.

But I’d encourage you to be “ride share for x” or “a marketplace for y” over using someone else’s company.

Large companies often have multiple business lines and revenue models so it’s not clear what part of that you’re mimicking (are you Uber ride share or Uber eats???).

Analogy companies can also hit rough patches. There were times when being “WeWork for…” or “Uber for…” would be a detractor.

Also, unless it’s a really really big company, you run the risk of referencing an unknown company. You’d be surprised how many multi-billion dollar companies are niche or obscure even to other business people.

Most importantly though, using your own words and descriptions shows you can stand alone in your clarity, vision, and focus!

What If It’s 5 Words?

Short and easy to remember! I will give you 5. Even up to 7.

You can go as low as 2 or 3.

But it has to be CLEAR and CONCISE. Think: a short phrase.

You can always add MORE detail to a short blurb. But you can’t unwind a too-long explanation.

Awesome 4 Word Pitches

Looking for examples or inspiration? Here are companies that I can describe without checking their website — my litmus test 😉

Infinite Giving - Modern Investing for Nonprofits

Greenzie - Software for Robotic Lawnmowers

Intown Golf Club - Social Club for Golfers

Prismm - Digital Vault for End-of-Life

Laine London - Wedding Dress Rental

Remember — people won’t remember the details. But they will remember how you made them feel.

Like, confused. By a long pitch. 😂

They will also remember 4 easy words that describe your company!

So nail down that simple phrase and let word-of-mouth unleash it’s magic!  

What’s the best bite-sized pitch you’ve heard? What company descriptions can you remember off the top of your head??

August 1, 2023
Jul
25
4
min

10x Your Elevator Pitch With 4 Words

We’ve been thinking about elevator pitches all wrong. I can’t memorize your elevator pitch. Neither can anyone else.

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We’ve been thinking about elevator pitches all wrong.

I can’t memorize your elevator pitch. Neither can your mom, the other companies in the building, or your customers.

Yet we are all going to try to explain what you do!

We may even talk you up to friends and try to send business your way.

Your company elevator pitch is like a game of Telephone. You tell someone, they repeat it to the next person, and so on.

This repeats 10 times until you hear from a stranger that there’s an awesome new company that makes technology for purple ducks who drive space cars. And it’s your company!

So what happens?

It’s hard to remember and summarize a thing. Especially if you don’t spend all day, every day explaining it.  Especially if there’s complexity, nuance, or fancy jargon words.

So here’s my challenge (a request really — help me easily share your company!) to all the elevator pitchers…

Can you explain your company in 4 words or less?

Why You Need A 4 Word Pitch

In case my Telephone game example didn’t resonate, here are 3 ways a short phrase pitch can help your business.

1. Help others pitch for you

I probably say, “Do you know CompanyXYZ, they do <4 word phrase>?” 50 times per day.

Your mom says, “My child does <4 word phrase>,” 100 times per day.

If you don’t give us that 4 word phrase, we’re going to make up our own. (And it won’t be pretty!)

2. Make it easy to “get it”

If someone asks what do you do, give them an “ah-ha” moment as quickly as possible.

A 3 minute explanation is weird, hard to follow, and comes across as sloppy at best, unintelligent at worst.

One sign of intelligence is communicating complex ideas in simple ways.

3. Peak someone’s interest

What would you rather have — someone’s eyes glazing over or a curious follow up question?

With a short overview phrase, your audience can quickly assess if they want to know more or want to move on to a different topic. If you “force” a long winded explanation, it’s a missed opportunity for connection.

What Makes A Great 4 Word Pitch

The best 4 word pitches are a memorable, understandable overview phrase of what you do.

It will not be complete. It will feel WAY simplified to you as the founder (“we do so much more!”). But people will easily remember it and that’s important.

You’re striving for:

  • People “get it” right away
  • Easy to remember
  • Normal words (PLEASE NO: “Management logistics discovery platform”)

It can (and will) evolve over time.

Feel free to test out different variations to see when people have an “ah-ha” moment vs. blank stare.

It’s also a great thought exercise and forcing function.

Do you understand who you are and what you do? Are you focused or trying to be too broad?

Here’s the thing — if you can’t come up with a 4 word description (as the expert of the business), how is someone else going to?

How To Use Your 4 Word Pitch

  • Open every “what do you do?” conversation with your 4 word description of your company.
  • Put it on your website.
  • Include it in your investor update.
  • Write it down for your mom. (The moms are sellin’ for ya!)

Need Help On Your 4 Word Pitch?

How do you come up with a 4 word pitch?

Tune in next week, where we talk through 5 strategies for finding your 4 words and give examples of real life companies that crush it!

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What makes it easy for you to remember a company pitch or description? Have you found that shorter explanations work better or do you disagree??

July 25, 2023
Jul
18
6
min

Looking For Funding? Here's 6 Ways To Find It!

Looking for your first investors but not sure where to start? Here’s 6 options that you may not be thinking of.

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Looking for your first investors but not sure where to start?

If you’re looking for traditional venture investment, I encourage you to:

This works well when you’re in B2B SaaS, you know the tech industry, and you were born (or learned!) to sell dreams.

But what if you’re not in tech, too early for most investors, new to the fundraising world, or your business isn’t sexy to traditional investors (e.g. smaller market, high inventory, tighter margins)??

(NOTE: Do not despair if your business isn’t “VC sexy”! Real life success stories below!)

Here’s the question I ask when someone is thinking about capital:

Who has money that cares about this problem???

(ALSO NOTE: If the answer is “no one,” find a new idea! 😂)

Let’s go through a few examples…

1. Current Customers

Do you have any high net worth customers that might want to invest in your business?

Current customers are fantastic investors because they:

  • Understand the amazingness of your product
  • Are great ambassadors
  • Want your company to grow and succeed (so they can stay a customer!)
  • Have helpful feedback

Real Life

An Atlanta-based founder with a brick-and-mortar consumer business (who was nervous about fundraising!) reached out to her customers. She learned that one of her customers was a professional investor. They filled the full $2M round.

2. Future Customers

Who will be your customer once your solution is in the world? Are they business owners or high net worth individuals? Could they be investors?

Future customers are fantastic investors because they:

  • Will be your first beta testers (warts and all!)
  • Want the problem solved
  • Validate the demand

Real Life

A company in the food tech space had restaurant owners participate in their first round of fundraising. Even at relatively small amounts of investment ($5,000-$20,000), these restauranteurs were key to growth and learning. They were the first users of the product, a great proof point for traditional investors, and provided capital!

3. Angel Investors, Celebrities, Individuals

Are there any well-known individuals who have been directly impacted by the problem you’re tackling?

Examples:

  • Business leader outspoken about remote work → your productivity startup
  • Celebrity who loves Chihuahuas → your lost pet tracker startup
  • Entrepreneur who exited a company in martech → your martech startup

Real Life

A deep-tech startup in the cancer prevention space raised pre-seed funding from individuals directly impacted by cancer. These individuals were passionate about finding solutions with the means to support the work. They could write early checks that are too “risky” for traditional investors but essential to long term solutions.

4. Grants, Foundations, Accelerators, Niche VCs

With more support for entrepreneurship than ever before, there’s thousands of programs offering capital and resources.

When you ask, “Who has money that cares about this problem?,” the answer may be a nonprofit, an industry-specific accelerator, or an investment firm with a special mandate.

Examples:

Real Life

An Atlanta-based fashion company went through Macy’s The Workshop and got a contract with Macy’s (along with great press coverage, connections, and a chance to win $100k in a pitch competition)!

5. Strategic Investors, Corporations

Strategic investors and corporate venture teams aren’t usually the first check but they can be a great option to explore if they care about your problem.

Too early for a strategic investor?

  • Is there an executive at the company who would be an angel investor?
  • Could the company be a beta or pilot customer (usually the first step to strategic investment later)?

Real Life

Get all the deets from this first-hand account on successfully raising from strategic investors!

6. HONORARY MENTION: Other Founders, Affinity Groups

While they might not care about your problem, they care about YOU!

Who in your circle may want to support your entrepreneurial journey?

Examples:

  • Successful alumni from your college or high school
  • Founders who have “made it” and want to pay it forward
  • Someone else from your hometown (even if you don’t know them personally)
  • A kindred sports/music/business/outdoors aficionado

Real Life

A successful consumer products founder in the Southeast got her first check from her hometown congregation minister.

Another founder in the Southeast got her seed round from a local “Garden Club” of high net worth women who loved supporting a founder but had never been asked.

Creativity is an essential trait of entrepreneurship.

Use your creativity to think outside the box when it comes to fundraising, especially if it’s a challenging economic environment or you’re not in a “typical” VC market.

What other strategies have you used for early fundraising? What’s the best story you’ve heard about someone’s first check? Any other non-traditional sources of funding to share?

July 18, 2023
Jul
11
6
min

How To Turn Procrastination Into Your Superpower

"Structured Procrastination" changed my life!

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Hi, my name is Kathryn and I procrastinate.

Hopefully, right now, you’re thinking, No way. You deliver the O’Daily to my inbox every week on time.

But you also might be thinking, This does seem thrown together so that checks out. 😂😳

I used to hate my procrastination. I would be insanely jealous of my college friends who would be done with papers on TUESDAY for a Friday deadline. 🤯🤯🤯

I would sit down at my laptop on Tuesday night, committed to getting it done.

Four hours of Facebook later (it was still cool, okay?), I would head to bed with barely an outline.

Then I read this amazing essay by John Perry on “Structured Procrastination” that changed everything.

tl;dr — expect your procrastination. use it to your advantage.

How Structured Procrastination Works

  1. Make a list of tasks in priority order
  2. Do everything else on the list to avoid #1
  3. Behold your amazing productivity and empty to-do list (except for 1 item)!

But…you didn’t get #1 done?!?

No problem.

  1. Find an item that’s MORE important than #1
  2. Tackle item-formerly-known-as-#1 to avoid doing new item #1
  3. Congratulations! Your procrastination is helping you get shit done!

3 Ways To Activate “Structured Procrastination”

1. Create deadlines.

Schedule a meeting, tell someone you will have it by a certain date, hire a coach, make an accountability pod, sign up for a pitch competition, whatever will feel “real” and create pressure on your to-do list.

2. Leverage your “Tendency.”

I am an Upholder/Obliger. So I *KNOW* that I keep my commitments to others. When something is important, I promise someone I will do it.

3. Use calendar blocks (to know you’re behind).

I use calendar blocks to help me visualize the actual time I have to complete a task or project. A Thursday deadline becomes urgent on Monday when I clearly see I’m booked with meetings on Tuesday and Wednesday.

Procrastination and Long-Term Goals

You might be asking, but Kathryn, how could you train for Ironmans as a procrastinator???

Or maybe you’re thinking, how the hell can I build a big ass company — a 10 year endeavor — when I procrastinate??

Here’s what’s worked for me — set up systems that make it easy to do the right thing.

I didn’t think of Ironman training as “I’m going to do this really hard thing today and then repeat it every day until forever.”

I met my friends for a bike ride. I went to Masters Swim practice. I did what my coach wrote in the training plan.

A lot of it was “show up” and then let habit (and peer pressure!) carry you.

Same can be true for startups and company-building.

Here are common accountability mechanisms:

  • customer meetings/deliverables
  • investor updates
  • board meetings
  • quarterly (monthly, weekly, daily) sales targets
  • weekly team meetings
  • daily standups
  • product roadmaps/releases
  • internal meetings about high priority projects

Some of these naturally occur, some will be cultivated as you grow, and some you may want to add intentionally today!

Trust Your Procrastination

I’m such a sophisticated procrastinator that I keep a 3 item to-do list.

Let me explain.

I never put “clean the car” on my to-do list.

I know myself well enough to trust that I will suddenly, urgently need to vacuum the car 15 minutes before we leave for a road trip.

Don’t force that gnarly chore on a laid back family weekend.

Same with wiping down ceiling fans, cleaning out photos, updating old blog posts, and whatever other crappy task I *should* do but just can’t make myself at the moment.

Enjoy the Guilt

All the anti-procrastinators right now:

But Kathryn — it feels so good to get your stuff done instead of having it hang over you!

Allow me to offer a different perspective.

I like the guilt.

When you read a blog when you *should* be replying to emails, it’s so much more indulgent and enjoyable!  

I’m going to treat myself. I stole this time! How luxurious to read the O’Daily.

If I’m already at Inbox Zero, I tend to meander aimlessly around Slack or LinkedIn. No productive learning or stolen moments of fun.

LAME.

It reminds me of the meeting cancelation paradox:

  • Have 30 minutes open on your calendar? → That’s nice.
  • Someone cancels a 30 minute meeting? → OMG WHAT WILL I DO WITH ALL THIS EXTRA TIME??

Instead of guilt, embrace the joy of procrastinating!

Repeat after me:

”I work well to deadline.”
”I know I’ll get it done when it matters.”
”I love using my procrastination to be productive and have fun.”
”I don’t beat myself up for procrastinating, I revel in it!”

Procrastination: Another Way to Say No

I spend a lot of time (practicing how to get better at) saying no:

Procrastination is a secret, subconscious way to say no.

You say no when you have to. Because you ran out of time to do only the most important things!

It’s also a great way to say no to perfectionism and yes to shipping!

You may want 20 hours to perfect your slide deck but if you only have 2 hours, you figure out a way.

It’s not perfect but it’s live in the world which is 100x more important than perfect, especially at startups!

My 3 Steps To Blog Every Week

So how the heck to I get my blog out every week?

STEP 1: I tell my wonderful readers that I will email them on Tues. They are counting on me!!! (My Obliger tendency believes this. Reality is irrelevant. 😂)

STEP 2:  I schedule a calendar block and stick to it — no meeting creep!

STEP 3: **where the magic happens** I include time in my calendar block for Inbox Zero and other random productive tasks to make the most of my structured procrastination!

What tips or strategies do you use to avoid or leverage your procrastination??

July 11, 2023
Jun
27
4
min

Angry Customers Are A Good Sign - Here's Why!

Are your customers mad at you? Congratulations!!!!!! You have built something that people want and care about. Here's what to do with upset customers and why they're future champions!

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Are your customers mad at you?

Congratulations!!!!!!

You have built something that:

  • people want
  • is relevant to their daily life
  • costs money
  • can’t be easily replaced

It’s the first step to product market fit!

Beware of “Quiet Quitting”

“Quiet quitting” is the most dangerous activity possible to a company.

I’m not talking about employees (though that’s not good either).

I’m talking about customers who leave without telling you.

Customers “quiet quitting” means:

  • They don’t care enough to be mad.
  • They’re not financially invested enough to try to “get their money’s worth.”
  • They don’t have enough loyalty to you or your brand to give feedback.

Why would this happen?

  • Maybe it’s not a mission-critical service you provide.
  • Maybe there’s a cheaper, better option that’s easy to switch to.
  • Maybe they don’t have enough skin in the game (aka you’re significantly under charging or — GASP—giving away your product for free. 😲)

Stress, Celebrate, Resolve

When you have your first upset customer, follow these 3 steps:

1. Totally stress out. It’s a normal, visceral reaction. If you care, you will immediately have some level of “OMG” panic even if it’s a split second.

2. Remind yourself it’s a good thing. Then you’ll think about this post and realize it’s a CELEBRATORY EVENT!

Someone really cares about this product and the problem we’re trying to solve!

3. Respond to the customer ASAP. You may or may not be able to fix it but a quick response and willingness to listen will make a huge impact.

Training Resource

For a quick overview of what to do when customers are upset, here’s a Customer Service 101 Training Deck (customizable to your company) from our Customer Success Starter Pack.

A Future Champion

Your upset customer, assuming they’re a reasonable human with a valid complaint, is a terrific prospect for a future advocate and source of referrals!

How To Make A Customer Love You:

1. Respond quickly.
2. Listen deeply.
3. Give updates about your plan of action.
4. Solve the issue or incorporate the feedback.
5. Make an advocate for life!

You’d be surprised how rarely companies follow those simple steps and what an impact it can have on customer loyalty.

So when you have your first angry customer, not only is a moment of celebration, it’s also a great time to practice your turn-them-into-a-future-champion workflow!

What have you learned from angry customers? Did you have any counter-intuitive signs of success or progress?

June 27, 2023
Jun
20
5
min

ICYMI: The What, Why, and How of Building a Billion Dollar Business

Last week, I got to dive deep on a favorite topic —> building BIG companies! We talked about: what “big” means, why it matters, how you actually do it, and — the 2 secrets that make all the difference!

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Last week, I got to dive deep on a favorite topic at Women + Tech in the Atlanta Tech Village —> building BIG companies!

We talked about:

  • What “big” means
  • Why it matters
  • How you actually do it
  • And —**BONUS** — the 2 secrets that make all the difference

Here’s the FULL SLIDE DECK with a bulleted summary below.

The only thing missing are my awesome jokes (LOLZ) and the great audience questions.

You have to be in-person for those! 😂

GO BIG: The What, Why, and How of Building a Billion Dollar Business

The Ah-Ha → Think Bigger!

  • Where are all the women (in VC and large startups)??
  • Many social, external things holding women back
  • Within our control? More women thinking big!
  • Look in the mirror → I need to think bigger too.
  • BHAG set: 10 female-founded unicorns in the Southeast in the next 10 years

The What → Unicorns

  • $1B valuation
  • $100M ARR
  • ~10 years to build
  • 500-1000 employees
  • 10% employee option pool
  • 10% - 75% owned by the founder (depending on funding rounds)

The Why → Huge Impact

  • $100M to employees
  • $100M - $750M to you (founder)
  • Help thousands/millions of customers
  • Make the world better
  • Be an example, open doors for others
  • Generational wealth, philanthropy, investor

The SECRET → Bigger Is Not Harder

  • It’s hard to build a small company too. (Ask any entrepreneur!)
  • Building a big company is not 10-1000x harder.
  • But the impact is 10-1000x bigger.

P.S. Women do tons of hard stuff all the time!

The HOW → Big Market, Start Small

1. Pick a BIG market

BIG Market Examples: aging in place (and more here), robotics, creator economy, healthy fast food, carbon tracking

2. Start SMALL

3. Start a Tech Company…Without Tech

Spoiler Alert: You can learn tech or find a co-founder! Many tech founders and CEOs are not engineers.

THE HOW → 10 Tips To Raise Money

  1. WATCH: The real reason female entrepreneurs get less funding (Dana Kanze)
  2. Talk about The Money
  3. Show **real** customer traction (not pipeline or hypotheticals)
  4. Know your metrics & industry metrics
  5. Go to Pitch Practice → pitchpractice.co
  6. Prep for Q&A
  7. Pitch your worst first
  8. Lines not dots
  9. Who has $$ that cares about this problem?
  10. HAVE YOUR CUSTOMERS PAY YOU!!!!!!!!!!!!!!!

THE HOW → Unicorn Founder Traits

THE (other) SECRET → Everyone Has Doubts

They seem wildly confident but even the most successful founders have doubts.

  • “I got lucky.”
  • “I don’t know what I’m doing.”
  • “We’re making it up as we go.”
  • “I hate public speaking.”

They do it anyway.

So can you!

What other advice do you have for building big???

If you attended, what was your favorite takeaway? Any that I didn’t mention in the recap?

June 20, 2023
Jun
13
6
min

How To Talk About Revenue...When You Don't Have Any

Looking to raise money? You can wow with your amazing revenue dolla—WHAT? Not much revenue yet??? You can still project confidence and financial savvy with these 4 strategies.

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Looking to raise money?

First, talk about The Money. Alllllll the money to be made in your market.

This includes having a believable TAM/SAM/SOM analysis.

Then you wow with your amazing revenue dolla—WHAT? Not much revenue yet???

Never fear.

You can still project confidence and financial savvy to win investors over.

Showcase a precise and specific understanding of your business numbers to show investors that you can:

  • Build a company with a sound business model
  • Be responsible with cash
  • Make data-driven decisions

It’s simple but it will set you apart!

Here are 4 strategies to showcase your business savvy regardless of your revenue!

1. Know Your Numbers

Maybe you don’t have much revenue. Every business, no matter how small or early, has tons of business data.

  • How many deals and dollars are in your pipeline?
  • How many cold calls are you making per day?
  • The click thru rate on your most recent email?
  • Exact monthly burn?
  • How much you spent on <engineering, ads, events> last month?
  • # of customers you’ve spoken to?

IMPORTANT NOTE — this doesn’t work if you’re wishy-washy.

Saying, “uh, about, 100 or so calls per day” does not have the same effect as, “I averaged 82 calls per day in May.”

Also, you can’t just have these numbers on a slide. You have to KNOW THESE NUMBERS in your heart and mind.

Add them in when answering a question or describing a revenue projection.  

It shows you understand that numbers, not just ideas or cool tech, drive a business.

2. Refer To Industry Data

Don’t have much of your own data? Wondering how to justify revenue projections or financial models?

POWER MOVE: Study publicly available financial data from companies like you.

Sources:

Then reference it frequently:

We assumed an x% conversion rate because that’s what LargeUnicorn saw in their first year.

OR

The average spend in this area from F500s is $1,512,000 per year, and that’s up from $1,279,000 in 2020.

OR

PublicCompany gets 42% of their customers from Instagram ads and another 17% from influencers so we’re planning to start with those two strategies.

3. Talk About Tests

Explain what tests you’ve run and the (numeric!) results.

Tests? What kind of tests?  

Test results can be a helpful proxy for revenue or validate a strategy.

It gives investors confidence in your plan because it’s based on real world findings, not founder musings.

Make sure you talk about the specific numbers, dollars, conversion rates.

We did a waitlist sign up test. We spent $515 on ads, got 3,000 impressions, with 5% conversion rate. We called each person that signed up and connected with 17 of them. 9 of those committed to a paid beta test for $99/mo. So we spent $515 for $900 committed.

Don’t have amazing metrics like my made up test data? 😉 Even something like this can be great:

We’ve had 95 conversations with VPs of Engineering at mid-size tech companies. Of those, 37 agreed to a follow up meeting. In those follow ups, 9 said they would have budget to solve this problem.

4. Explain Your Assumptions

This is where you combine #1-3 to show that you’re thinking deeply and (somewhat) realistically about the future of your business.

Similar to our TAM/SAM/SOM tip of “Show Your Work”, use your data, industry data, and test data to explain why you think you can do $1M in revenue by year 2 or why you can get your profit margin to 40% when you’re selling 10,000 units.

Based on our test campaign with a 10% response rate & 5 demos scheduled, competitors charging $1000/mo, and the growth of this market by 200% last year, we think 10 new customers in our first quarter and 50 customers at $50,000 MRR by end of year with one sales hire is realistic.

It may sound obvious but you’d be surprised how many folks don’t know the details behind their financial projections or business model.

Do this from a position of strength by citing your supporting data and highlighting what’s fact vs. educated guess.

Explaining it with confidence while acknowledging hypotheses or unknowns can be a powerful way to build trust.

------------

Even when you don’t have much revenue, you can still impress investors and show you’re going to build a strong, financially-sound business.

Talk about numbers, drop juicy data points, and walk through your strategy and thought process with specific dollars, conversion rates, and metrics!  

What other strategies can early stage founders use to show off their business savvy??

June 13, 2023
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